Shipping Policy

Thank you for visiting and shopping at Hence. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we may contact you via email.

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Our shipping rate and the estimated time of arrival are as follows:

Area Cost Estimated time arrival (Working days)
West Malaysia RM8 3-8 working days
East Malaysia RM18 7-14 working days

This is only a rough estimation of your shipping fee and time of arrival. The exact amount will be shown during your checkout.

Do you have pick-up services?

Unfortunately no, we do not have a pick-up service at the moment. 

International shipping

OF COURSE!! We do ship worldwide.

The team is currently working on finding the best and safest courier. Hence, in the meantime kindly email for any international shipping assistance! We would gladly love to send to your country 🙂

How do I change my delivery information?

You won’t be able to amend your delivery info for an order once your order is placed. Fret not, drop us a message and we’ll do whatever we can to help! Shipping delays may occur for delivery address amendments but we promise we’ll always try our best to minimise this.

If we’re too late and your order’s delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments, we don’t want your order to land in the wrong hands!